Contact Kris Berg
(800) 960-6236 ext. 116

The determination to become an Accredited Center of Excellence (ACE) was put on stage in April when 15 first-time and 48 repeat ACEs were announced at the Navigator conference held April 18-20 in Baltimore, Md.

Two of the centers were also acknowledged as the fourth and fifth Tri-ACEs in the world. A Tri-ACE signifies accreditation in the Fire, Police, and Medical Protocols developed by the National Academies of Emergency Dispatch® (NAED). Accreditation is valid for three years, at which time agencies must apply for renewal.

The Serviço de Atendimento Móvel de Urgência de São Paulo (SAMU-SP) (São Paulo Emergency Mobile Attention Service) now holds the title of the world’s largest medical ACE, and it is the first mobile urgency and emergency service to receive this accreditation in Latin America.

Accreditation Chairman Brian Dale congratulated the agencies for “Taking the Challenge,” the theme of this year’s NAED-sponsored conference.

“An ACE can’t be about one person deciding it has to be done,” he said. “An ACE is about everyone at all levels of the communications center. To achieve, it has to be made part of the culture.”

The ACE distinction takes the commitment to fulfill the Academy’s Twenty Points of Accreditation, and the Twenty Points must be completed for each accreditation a center decides to pursue. For example, the two Tri-ACEs recognized this year—Johnston County (N.C.) E-9-1-1 Communications and Prince George’s County (Md.) Public Safety Communications (PSC) Center—went through the process three times, accomplishing the required Twenty Points for each separate accreditation.

Don Aker, trainer at Prince George’s County PSC, said ACE showed the rest of the world what he already knew about the center.

“We’ve always been a center of excellence and this proves it,” he said. “We’ve worked very hard to get to where we are today.”

Accredited centers share common goals to improve public care and maximize the efficiency of 9-1-1 systems; and the NAED, through its College of Fellows, established a high standard of excellence for emergency dispatch, providing the tools to achieve the standard at both the dispatcher level through certification, and at the communications center level through the ACE program. The first ACE was awarded to the Albuquerque (N.M.) Fire Department in 1993 and since then, 166 centers have been accredited.

The annual Navigator conference draws more than 1,200 people from the emergency communications profession. This year’s Navigator was held in Baltimore, Md. The NAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide.

For more information about the Academy, visit www.emergencydispatch.org or call 800-960-6236.