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Quality Assurance: A Priority For Medical Dispatch

Author: 
"Jeff J. Clawson, MD"
Catégorie: 
Quality Assurance & Case Review
Keywords: 
Quality assurance, priority, medical dispatch, necessity for QA, initial training, protocol implementation, quality-assurance program, standard of care, pre-arrival instructions, mandatory, "first" first responder, patient care safety, low liability, Christine Zalar, Jeff Clawson, Emergency Medical Services, 1989, orientation programs, medical priority dispatch system (MPDS), medical dispatch case review committee, evaluate cases, medical-control personnel, continuing dispatch education (CDE), medical control, EMS physicianâs responsibilities, quality-assurance paramedics, guidelines for risk management, certification, emergency medical dispatchers (EMDs), administrative rules, recertification, risk management, refusal, suspension, revocation of certification, certification
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/QA_Case_Review/Quality_Assurance/Quality_Assurance_A_Priority_For_Medical_Dispatching.pdf

Without Minutes

Author: 
Greg Scott
Catégorie: 
Call-Processing Times
Keywords: 
Journal of Emergency Dispatch, September/October 2007, Without Minutes To Spare,
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Call-Processing%20Times/Without_Minutes/WithoutMinutes.pdf

Verdicts Spotlight Dispatch Problems

Catégorie: 
Legal & Liability
Keywords: 
legal, verdicts, Chicago, James O. Page, emergency dispatch legislation, lessons from EMD, Pre-arrival instructions, EMS Insider Magazine, January 2001 Vol. 28, no.1
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Legal_Liability/Verdicts_Spotlight_Dispatch_Problems/Verdicts_Spotlight_Dispatch_Problems.pdf

Letter to Aurora, CO Fire Department from James O. Page on PAI and Phone CPR Liability

Author: 
James O. Page
Catégorie: 
Legal & Liability
Keywords: 
Legal implications for dispatchers ß Relative insignificance of the length of the Medical Self-Help Dispatch course taken by dispatchers, Future possibility for a municipality to face allegations of negligence for not providing rescue and emergency services to its residents, Standard of "reasonableness", Question of whether a legal term of "abandonment" applies to non-physicians, Importance of Medical Self-Help Dispatch Program, September 28, 1981
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Legal_Liability/Letter_to_Aurora/LetterfromAurora.pdf

Liability: Is EMS Putting You Out On a Limb?

Author: 
"David Harrawood, RM, REMT-P"; "Patrick Shepler, RM, NREMT-P"; "Michael Gunderson, REMT-P"
Catégorie: 
Legal & Liability
Keywords: 
Liability, JEMS, risks, litigation, risk management, reductions of risks, appropriate standards, effective protocols, good clinical judgment, effective training, competent clinicians, hazards, unpredictability, negligence, failure to conform, policies and procedures, standard of care, common types of risks, prearrival instructions, response-mode recommendations, Parents Against Negligent Dispatch Agencies (PANDA), dispatch prioritization, emergency motor vehicle accidents, use of warning lights and siren, uniform responses, continuing education, patient care report, 1995
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Legal_Liability/Liability_Is_EMS_Putting_You_Out_On_a_Limb/Liability_Is_EMS_Putting_You_Out_On_a_Limb.pdf

Please... Don't Ask Permission!!

Author: 
"Jeff J. Clawson, M.D. President, NAEMD"
Keywords: 
Don't ask permission, Jeff Clawson, pre-arrival instructions (PAIs), dispatch life support, permissive questions, legal consent, permission camp, inappropriate inaction, failure to provide, dispatcher malpractice, stop-gap emergency provisions, informed consent, telephone treatment, determined negligence, liability, Dispatch, 1991, ethic of emergency medical dispatch
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Dispatch_Methods_Systems/Please_Dont_Ask_Permission/Please_Dont_Ask.pdf

Dispatch Disasters

Author: 
Marie Nordberg
Catégorie: 
Dispatch Methods & Systems (Historical/non-peer reviewed)
Keywords: 
Dispatch disasters, 911 dispatch systems, prearrival instructions, number of errors, Jeff Clawson, father of EMS dispatching, emergency medical dispatching, emotional content and cooperation score, personality traits, good dispatchers, field training, dispatch training, liability situations, trained public-safety telecommunicator, dispatch protocols, continuing medical education, continuing dispatch education, good customer service, basic telecommunicator training, concept of dispatch priorities, priority symptoms, training inadequacies, hazards of inadequate training, burnout, liability concerns, dispatch prioritization, incentives, closure stress, Ivette Correa, Parents Against Negligent Dispatch Agencies (PANDA), recognition, emergency medicine, 1995, 911 phone call
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Dispatch_Methods_Systems/DispatchDisasters/dispatchdisasters1.htm

Protocols vs. Guidelines - Choosing a Medical Dispatch Program

Author: 
"Jeff J. Clawson, M.D., Robert L. Martin, Scott A. Hauert"
Catégorie: 
Dispatch Methods & Systems (Historical/non-peer reviewed)
Keywords: 
Protocols vs. guidelines, choosing a medical dispatch program, emergency medical dispatchers, indication of policy, detailed plan, prearrival instructions, medically approved system, caller interrogation, prehospital medicine, pre-hospital care providers, criteria based dispatching program (CBD), emergency medical dispatch priority reference system, international interest, QA issues, legal dispatch cases, medically injurious, personal bias, telephone triage, artificial intelligence, science of medical dispatching, individual discretion, patient evaluation, side cycling, lateral interrogation, protocols, decision-making
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Dispatch_Methods_Systems/Protocols_VS_Guidelines/Protocols_vs_Guidelines.pdf

Quality Assurance: A Priority For Medical Dispatch

Author: 
"Jeff J. Clawson, MD"
Catégorie: 
Dispatch Methods & Systems (Historical/non-peer reviewed)
Keywords: 
Quality_Assurance_A_Priority_For_Medical_Dispatching
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Dispatch_Methods_Systems/QualityAssurance/Quality_Assurance_A_Priority_For_Medical_Dispatching.pdf

The MPDS and Medical-Legal Danger Zones

Author: 
Scott A. Hauert
Catégorie: 
Dispatch Methods & Systems (Historical/non-peer reviewed)
Keywords: 
1990, NAEMD newsletter, Dispatch!, Danger Zones, Medical-Legal, No send policies, delayed response, dispatch diagnosis,
PDF Path: 
http://www.emergencydispatch.org/system/files/Science%20Tab/Dispatch_Methods_Systems/MedicalLegalDangerZones/MedicalLegalDangerZones.pdf