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The IAED Data Center analytics dashboards give agencies important benchmarks, based on aggregated and deidentified data from agencies around the world. See more

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Per recent guidance from the Centers for Disease Control (CDC) and Federal Government, and in the interest of the health of our members, sponsors, and employees, we are cancelling NAVIGATOR 2020. We well understand the role that you all play in the essential public safety of your agencies, regions, and countries, and that your health is paramount to that mission.

We are saddened to make this announcement. Many employees, sponsors, speakers, and others have worked tirelessly to make this what was lining up to be the best NAVIGATOR to date. Most of all, we will miss networking, learning, laughing, and just enjoying our members and clients who mean so much to us.

Due to cancellation of the event, you will receive a full refund. There is also no need to cancel via the NAVIGATOR site. You will automatically receive 100% of your registration fee—even if you have already cancelled. Please note that while we experience staffing constraints, it may take up to six weeks for your refund to process.

You do, however, need to cancel your hotel and travel reservations yourself. If you are booked at the host hotel, you will need to call the Coronado Springs Resort Hotel at (407) 939-4686 before March 25th to cancel your hotel room.

For the latest information and answers to frequently asked questions, please visit www.emergencydispatch.org.

We thank you for your patience, understanding, and support, and look forward to seeing you at a coronavirus-free NAVIGATOR 2021.


Jerry Overton
President, IAED


The IAED is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprising three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.


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