Schedule at a Glance

FIRE

Tuesday 18th September

08:30—17:45 Fire Leader Seminar

POLICE

Tuesday 18th September

08:30—17:45 Police Leader Seminar

Wednesday 19th September 

08:30—09:30 Customer Service in Police CallTaking

09:45—10:45 Wild and Crazy Police Calls…Take Two!

11:00—12:00 Psychology of the Police CallTaker

13:00—14:00 Implementing Dynamic Training Sessions   

14:15—15:15 Implementing ProQA® and QA Process  

15:30—16:30 Hate Crime and AntiSocial Behaviour

16:45—17:45 Guinea Pigs R Us

MEDICAL

Tuesday 18th September

08:30—09:30 Navigating the Quicksands of Change

09:45—10:45 AQUA®: A Fish out of Water

11:00—12:00 Management Q and Customer Service Policy

13:00—14:00 Communication Within the Control Room

14:15—15:15 Surviving the Change Ahead

15:30—16:30 STOP!

16:45—17:45 Active Shooter Incidents

Wednesday 19th September

08:30—17:45 EMD—Q® Certification Course

08:30—09:30 Writing Feedback

09:45—10:45 Emergency Dispatch™ and the Art of Happiness

11:00—12:00 Dealing with your Most Difficult Calls

13:00—14:00 Don’t Blame it on the Sunshine…

14:15—15:15 ACE + Quality = Excellence: A Formula for Success

15:30—16:30 Responding to Chemical Incidents

16:45—17:45 CPR Perfection

Thursday 20th September

08:30—17:45 EMD—Q Certification Course

08:30—17:45 EMD—Q Recertification Course

08:30—17:45 National Instructor Workshop