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Public Education

Feel free to reproduce and distribute (print or electronic) this information for educational use. Cite the International Academies of Emergency Dispatch (IAED) and the American Safety & Health Institute (ASHI) in your references. The information is divided into the following sections:
Medical Emergencies Downloadable Brochure

  • Introduction to the 9-1-1 and 1-1-2 Systems
    • History and Recognition
  • When to Call for Help
  • What to Expect When You Dial 9-1-1
    • Questions to Expect
  • The Future of the Emergency Call System

Public Education Resources

The organizations listed below can tell you more about 9-1-1, and they serve as sources for the information found in this brochure.

American Safety & Health Institute

ASHI provides safety and health training programs for emergency medical services, educational facilities, safety departments, and health agencies. Click Here

Association of Public-Safety Communications Officials International

APCO fosters the development and use of communication technology. Click Here

Congressional E9-1-1 Caucus

The Caucus was formed as a joint initiative of its four co-chairs, Senators Conrad Burns (R-Mont.) and Hillary Clinton (D-N.Y.) and Reps. Anna Eshoo (D-Calif.) and John Shimkus (R-Ill.) to educate lawmakers, constituents, and communities about the importance of citizen-activated emergency response systems. Click Here

European Emergency Number Association

EENA promotes the knowledge and efficient use of 1-1-2, the single European emergency call number, all over Europe. Click Here

Federal Communications Commission (FCC)

Enhanced 9-1-1 - Wireless Services Click Here

International Academies of Emergency Dispatch

The IAED is a non-profit, standard-setting organization promoting safe and effective emergency dispatch services worldwide. The International Academies of Emergency Dispatch (IAED) refers to the global standards and membership organization outside the United States. While the science and philosophy remain the same throughout the world, the International Academy has established language/cultural subcommittees in conjunction with the College of Fellows. Certified IAED membership spans six continents. Click Here

National Emergency Number Association

NENA promotes 9-1-1 research, planning, training, and education. Click Here