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The NAED welcomes those who wish to announce employment opportunities on the website. Please send your listing and logo to info@emergencydispatch.org. We will contact you as soon as we receive your e-mail.


 

Communication Quality Improvement Supervisor

Job Code: TY0305
Pay Grade:16
Exempt (Y/N): Yes
Reports to: Communications Director
Date revised: January 26, 2012

To apply: https://www.ems-jobs.com/launch/etmc

This position manages the EMD quality assurance program, the new hire orientation and training process, the training of existing system status controllers, the continuing dispatch education program, and the quality assurance program relating to contracted response time compliance.

Job Function:
Candidates must have strong communication, interpersonal, multi-tasking and decision-making skills, typing speed of 35 wpm as well as computer experience and CPR certification. Preference may be given to candidates with knowledge of medical terminology as well as EMD and EFD certification.

Major Duties and Responsibilities:
• Manage the department’s EMD QA program and isolate performance trends
• Coordinate the continuing dispatch education program 
• Document and track the department’s EMD program to maintain accreditation standards 
• Manage and implement the department’s new hire orientation and training process 
• Manage and implement the training process for System Status Controllers 
• Serve as the head of the Dispatch Review Committee and the coordinator of the Dispatch Steering Committee. 
• Communicate effectively with citizens, medical professionals, public officials and political leaders. 
• Monitor overall system status for response time compliance, isolate trends in compliance issues, and propose necessary solutions 
• Receive, coordinate, and distribute feedback generated from communications and field employees as it relates to response time compliance to the Communications Director 
• Conduct self in an ethical, professional manner and project a positive system image

SUPERVISION:
This position supervises the Communications Training Coordinator directly and the Communications Training Officers as it pertains to the training of new and current employees.

QUALIFICATIONS / REQUIREMENTS:
Education:
• High School Diploma or General Education Degree (GED)

Experience:
• Minimum of two (2) years experience in an EMS communications center as a lead SSC or at least five (5) years experience as an EMT. 
• Supervisory experience preferred

Certification and Licensure:
- EMD 
- CPR 
- ED-Q

Preferred Skills:
• Type 30 words per minute and be computer literate. 
• Ability to direct personnel and take charge during special situations. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form. 
• Ability to follow training lesson plans. 
• Ability to listen to recordings and grade personnel performance as per established guidelines. 
• Ability to receive and convey constructive criticism in a diplomatic and professional manner.

PHYSICAL REQUIREMENTS:
• Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of this job. The employee is regularly required to talk and hear and frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Employee must regularly lift and or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ENVIRONMENTAL CONDITIONS: 
• While performing the duties of this job, the employee may work inside the communications center. The noise level in the work environment is usually moderate.

COMMENTS: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

 

EMD Communications Positions, MD Communications, Saskatoon.

Pay Rate: $24.71/hr
Website: http://www.mdambulance.com  


M.D. CommunicationsM.D. Communications in Saskatoon is seeking the right EMS professionals for several full and part-time positions. The successful candidates will fill positions in our expanding professional Communication Center and help us maintain our Vision Statement: “to be the outstanding EMS leader providing pre-hospital patient care.”

MD Communications is a state of the art Communications Center, employing 22 certified Emergency Medical Dispatchers, all of whom are also certified Emergency Fire Dispatchers. We are proud to be recognized as a Center of Excellence by the National Academy of Emergency Dispatch, an honor we have held since 2000, a total of 4 consecutive Accreditations. Maintaining this level of certification requires strict compliance to the highest standards of accuracy and efficiency. We are the only Accredited Center of Excellence in Saskatchewan, and the fourth Center in Canada to attain this achievement.

Our Telecommunicators are dedicated to the highest level of customer service. Our center upholds a zero minute response time by providing immediate assistance at the emergency scene, instructing the caller over the phone with CPR, choking, childbirth, bleeding control, and other trauma or medical situations. We are the First-“First Responders”. We gather location and patient information. Ours is a non-visual environment, so we need to develop skills for handling emotionally upset or hysterical callers. We must instantly teach untrained people what to do, in the heat of the moment, while doing a non-visual scene and patient assessment. Scenes can be chaotic or dangerous and we are responsible for communicating all vital information to responding crews.

At M.D. Communications, we process and Dispatch Medical Emergency and Inter-Hospital Transfer calls for 38 Ambulance companies, including Saskatoon, Lloydminster and North Battleford, 22 Rural Fire Departments, 150 Rural First Responder Groups, Saskatchewan Air Ambulance, and Corman Park Police Service (after hours).

We are staffed with 5-6 people during weekdays, and 4-5 on weekends and nights. Shifts are 12 hours, starting at 06:30 and 18:30. We also do extra duties such as Data Entry, (entering and invoicing tripsheets), Quality Assurance and we do fundraising and charity work. We have many different roles and have many protocols and policies. Everything we do and say is tracked. All phones lines and radios are digitally recorded and exact times are recorded automatically, or by the computer-aided dispatch program.

Job Function:
Candidates must have strong communication, interpersonal, multi-tasking and decision-making skills, typing speed of 35 wpm as well as computer experience and CPR certification. Preference may be given to candidates with knowledge of medical terminology as well as EMD and EFD certification.

Qualifications:

1. Entry Exam - 50 EMD Questions - Need mark of 80% to proceed.
2. Testing Day - The candidate will go through a series of tests:
    i). Typing speed test (35 wpm with 95% accuracy).
   ii). EMD Knowledge Exam.
  iii). Perfex Test (multitasking) - 70% minimum.
  iv). Personality profile (wonderlic).
   v). Call Scenerio - Emergency (ProQA Call) taped and graded.
  vi). Call Scenerio - Customer Service - taped and graded.
3. Interview Day - Successful Candidates will be invited to a Panel Interview.
4. Candidates who have been hired will be required to provide proof of:
    i). Valid EMD & EFD Certifications and CPR Level C Certification
   ii). Hearing Test certificate
  iii). Criminal record check documentation.

See www.emergencydispatch.org Certification course links (EMD and EFD) for locations, dates times and registration information.

Submit your resume to LeeAnn Osler at l.osler@mambulance.com or Lisa Weir l.weir@mambulance.com or in person:
MD Communication
430 Melville St
Saskatoon Sk
S7J 4M2.

 

EMD Communications, City of Lakeland Police Dept., Florida

Pay Range: $54,579.20–$84,656.00
Website: http://www.lakelandgov.net/employmentservices  


Lakeland Police Dept.The City of Lakeland Police Department is currently seeking qualified candidates for an Emergency Communications/Records Section Manager.

Job Function:
This is managerial and administrative work involving all phases of managing, planning, directing and operating the Police Records Section and the Emergency Communication Center as it relates to public safety. An employee in this classification manages the operations of the Police Communication Center and is responsible for call-taking, dispatching and teletype functions. An employee in this classification also manages the operations of the Police Records Section and is responsible for the intake, maintenance, processing, dissemination and retention of police records.

Qualifications:

1. Bachelor's degree from an accredited college or university. Masters degree preferred.
2. Five (5) years of management experience in a large metropolitan police department (preferably with experience working in or overseeing Public Safety Communications) OR five (5) years supervisory or managerial experience in a communications center of comparable size for a high volume or highly critical dispatch or emergency services operation required.
3. Knowledge of or familiarity with Tiburon records management system preferred.
4. Ability to obtain FCIC users certification.

For additional information and to apply, please visit http://www.lakelandgov.net/employmentservices or Civil Service Department, 500N. Lake Parker Avenue, Lakeland, FL 33801. Position is open until filled. EOE/DFWP.

 

Emergency Medical Dispatcher (EMD), Victoria and Kamloops, British Columbia Canada

Position Title: Full Time Irregular Scheduled
Website: www.bcas.ca/EN/main/careers/dispatch-careers.html

British Columbia Ambulance Services logoThere are currently opportunities for EMD’s in our dispatch centers which are located at 4470 Markham Road, Victoria BC and 1257 Dalhousie Drive, Kamloops BC, Canada.

BC Ambulance Service (BCAS) is the largest provider of emergency ambulance response within the Province of British Columbia. A critical component of the BCAS mandate is to operate an emergency communications centre. On a 24 x 7 basis, the dispatch centers offer the public immediate access to emergency services through 911 calls and provides 2-way information sharing with our paramedic resources.

 

If you like a fast paced, challenging work environment this career may be of interest to you. An ideal EMD will have the ability to:

• Approach problems and decisions methodically
• Demonstrate the use of sound judgment when making decisions
• Adapt quickly in a dynamic environment
• Prioritize multiple competing tasks
• Support organizational goals and objectives, policies and procedures
• Readily assume a leadership role
• Foster a team atmosphere in the workplace
• Communicate and actively build relationships with other team members

 

Visit the BC Ambulance web site www.bcas.ca/EN/main/careers/dispatch-careers.html to view the full announcement of this exciting opportunity and learn how to apply.

Applications must be received by August 29, 2011. BCAS thanks all applicants for their interest; however, only individuals selected for an interview will be contacted.

 

Telecommunications Coordinator, City of Baytown, Texas

Position Title: Telecommunications Coordinator
Salary Range: $44,904 - $67,356 / annually DOQ

Alachua County Sheriff logoThis is an exciting and rewarding public service position with excellent benefits and retirement plan. We are looking for someone who will take pride in having a positive impact on the community we serve, its citizens, businesses and visitors. This is your opportunity to be part of a great team.

 

Job Summary and Principal Duties (7200L-64E):
Directs the organization and operation of the Communications Department. 

Attendance is an essential function of this position.  The City reserves the right to require an employee in this position to work more than 40 hours a week.  This position provides services or performs duties for the benefit of the general public during emergency situations.  These may include services or duties different from those performed in the usual course and scope of your job.  In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

EDUCATION, CERTIFICATION, & EXPERIENCE:

Required:
• Associate’s degree from an accredited college or university plus specialized technical courses or combination of equivalent years of education, experience and training
• 7 years of Telecommunications/Public Safety experience
• 3 years of management experience in Public Safety environment
• Obtain TCLEOSE - Telecommunicator acknowledgement within one year of hire 
• Obtain TCIC/NCIC certification within one year of date of hire

 

Preferred:
• Bachelor’s degree from an accredited college or university
• APCO – Public Safety Telecommunicator or Telecommunications Supervisor certification
• EMT or Paramedic certification
• English & Spanish bilingual

 

Only applicants meeting the REQUIRED qualifications listed above need apply.


Postings can be removed at any time.
Obtain an application from the City Hall Receptionist/HR Representative at 2401 Market Street, Baytown, TX 77520 or call 281/422-8281.  The City of Baytown is an Equal Opportunity Employer of qualified individuals.  You can email applications to jobs@baytown.org or fax to (281) 420-6586.

 

Posting # 11-127
Equal Opportunity Job Line: 281-420-6551

 

Telecommunications Supervisor, City of Baytown, Texas

Position Title: Telecommunications Supervisor

Strong typing and exceptional customer service skills are required.

Salary Range: $16.86 - $21.08/hr. DOQ

Alachua County Sheriff logo

This is an exciting and rewarding public service position with excellent benefits and retirement plan. We are looking for someone who will take pride in having a positive impact on the community we serve, its citizens, businesses and visitors. This is your opportunity to be part of a great team.

 

Job Description: 

  • Supervises all telecommunicators assigned to shift
  • Responsible for receiving and processing calls for service requests
  • Entering and retrieving data in Computer Aided Dispatch system
  • Processing general information requests for the public or other agencies
  • Responsible for the assignment, tracking, monitoring, and information dissemination to field units via appropriate radio frequency
  • Receiving and dispatching calls for service will be done in an efficient and timely manner
  • Responsible for maintaining complete and accurate records of all transactions

 

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.  

 

REQUIREMENTS:

Education and Experience:
• High School diploma and equivalent (GED). 
• Five years experience in related field.

• T.C.L.E.O.S.E. Telecommunicator acknowledgement.

• Two years of prior personnel supervisory experience.

 

Preferred:
• Two year (AS/AA) degree from an accredited college or university.
• Public safety service provider experience.
• EMT or Paramedic certification.

 

Only applicants meeting the REQUIRED qualifications listed above need apply.


Postings can be removed at any time.
Obtain an application from the City Hall Receptionist/HR Representative at 2401 Market Street, Baytown, TX 77520 or call 281/422-8281.  The City of Baytown is an Equal Opportunity Employer of qualified individuals.  You can email applications to jobs@baytown.org or fax to (281) 420-6586.

 

Posting # 11-121
Equal Opportunity Job Line: 281-420-6551

 

Public Safety Communications Division Manager, Alachua County Sheriff's Office - Florida

Position Title: Public Safety Communications Division Manager 
Hours: Full-time 
Salary Range: $69,260 - $111,833 
Classification: 
911 Manager; exempt
Alachua County Sheriff logo

The Alachua County Sheriff's Office is currently seeking interested and qualified candidates for the position described below. A complete, detailed job description for this position is available in the Alachua County Sheriff's Office Human Resources Bureau.

 

Description: 
Commands the administrative planning, organization and coordination of the Public Safety Communications Division, which consists of the Public Safety Combined Communications Center, the Technology Support Bureau, the Information Technology Unit, the Support Services Unit, the CAD/GIS Unit, the Radio Maintenance and False Alarm Reduction Units. 

 

REQUIREMENTS:

Education and Experience:
• At least five (5) years of progressively responsible and high-level management experience coordinating the operations of multi-use public safety agency, or other related experience, with emphasis on Communications, IT and Public Safety Radio Systems; degree in related field preferred. 

• Knowledge of principles and practice of public administration as applied to public safety functions 

• Extensive budgetary and financial management experience to oversee a multi-million dollar budget

• Demonstrated ability to successfully supervise, motivate, train, correct, and evaluate staff at all levels

• Ability to develop managerial and operational plans in response to organizational needs and changes

• Skill in developing long-term plans and programs, and evaluating their progress

• Ability to establish and maintain productive working relationships with Departmental and Bureau staff, community leaders, collaborating agencies, and the general public

• Knowledge of 800 mz Radio System both Infrastructure and field units and next generation radio system

• Working knowledge of Word and Excel is required, Crystal Reporting preferred

• Current, valid Florida driver license

• Be of good moral character with no felony or misdemeanor convictions involving false statements or moral character issues

 

Selection:
The most qualified applicants, will be scheduled for an oral board interview with various representatives of the Sheriff’s Office. Selected applicants must successfully complete the requirements of a conditional employment offer, a pre-employment background investigation, polygraph and drug screen.

 

Deadline: Open Until Filled.

Contact Information:

Applications are available on-line at www.alachuasheriff.org

Alachua County Sheriff's Office Human Resources Bureau

2621 S.E. Hawthorne Road

Gainesville, Florida 32641

Office: (352)367-4040

Fax: (352)374-1803

Website: www.alachuasheriff.org 
The Alachua County Sheriff’s Office is an Affirmative Action/Equal Opportunity employer. The Alachua County Sheriff’s Office gives preference in initial employment/appointment to eligible veterans and spouses of disabled veterans. Applicants with disabilities will be accommodated in the application process. Minorities and protected classes are encouraged to apply.


911 Manager, City of Aventura - South Florida

Department: Aventura Police
Division: Communication Section, Administrative Division
Pay Plan: Salaried bi-weekly 
Classification:
911 Manager; exempt
Aventura Police

The Aventura Police Department is currently searching for a qualified candidate to fill the position of 911 Manager for our Communications Division.  The City of Aventura Police Department is located in South Florida.

The City is an Equal Opportunity, Veterans Preference, and drug free workplace employer.
Salary Range: $68,500.00 to $88,500.00 depending on qualifications and experience.

Applications Available:
In Person: Information Security Desk at the Government Ctr. Located at 19200 West Country Club Dr. Aventura, FL 33180.
Online: Download our electronic application and Veteran's Preference form at www.cityofaventura.com. (Click on Employment Opportunities) Complete the forms on your computer. You can then save, print, sign and send the application to Human Resources via postal mail to the Government Center or fax to 305-466-8939. A resume with the completed application is preferred for this position.
• The City does NOT accept emailed resumes or applications. All applications MUST be signed and dated.

Primary Duty:
Highly technical position responsible for effectively coordinating, and directing day-to-day operation of the Aventura Police Communication Center Communications Center / E911 System. Primary responsibilities include but are not limited to:

  • Interviewing, recommending assignment and training of employees
  • Setting and adjusting hours of work and duty assignments
  • Directing the work of subordinate employees
  • Maintaining production or other records for use in supervision or control
  • Appraising employees’ productivity and efficiency for the purpose of evaluations or other changes in status
  • Handling employee complaints and grievances
  • Recommending and administering discipline of employees
  • Planning work and determining the techniques to be used
  • Monitoring or implementing legal compliance issues

The Manager will be actively involved with exploration and implementation methods to continually enhance the E-911 system, including establishing and maintaining quality performance standards, developing training programs and maintaining a high level of knowledge regarding E-911 systems and the Communication Center.

DESIRED MINIMUM QUALIFICATIONS:
Education and Experience:
• Bachelor Degree in Public Administration, Communications or a closely related field 
• Five years of managerial/supervisor experience in planning, developing, managing or implementing a Police Communications Center or any equivalent combination of related education, training and experience
• Certification in NCIC, CPR, EMD
• Preference to Emergency Number Professional (ENP) certification; but not a requirement

Necessary knowledge, skills, and abilities:
• Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; some knowledge of accounting practices and principals; typing skills of at least 30 wpm 
• Specific working knowledge of CAD systems; 911 answering systems; radio systems; geo base systems; law enforcement databases
• Knowledge of wireline, wireless, VOIP and other communications technology 
• Must be able to display a command presence in bearing and demeanor while acting in their official capacity
• Ability to meet and deal effectively with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations

Special Requirements: 
• Must possess a current valid EMD certificate
• Must possess current CPR certification

Selection Guidelines: 
Formal application, rating of education and experience; oral interview and reference check; job related tests, polygraph, psychological and drug screening are required.

For any additional questions please email Lt. Tom Labombarda at labombardat@aventurapolice.com

 

Lead Dispatcher, John Knox Village - Lee's Summit, Missouri

Employment Status: Full-time
Requisition Number: 11-0144       
Shift: Varied 
John Knox Village

Job Summary:
Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for performing various duties in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance. Dispatches appropriate units and coordinates response of emergency and non-emergency personnel. Operates a variety of equipment including radio, telephone, computer programs, smoke and weather alarms, personal emergency response systems and computer aided dispatch systems. Performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to public safety dispatch activities; and performs various technical and administrative tasks related to assigned areas of responsibility.

Essential Functions:
• High school diploma or general education degree (GED)
• Three years of public safety dispatching experience required
• One year of leadership experience required
• One year of Personal Emergency Response System/Alarm Monitoring experience preferred
• Intermediate keyboard skills and computer software application experience required
• Telecommunications Operator Certification, Emergency Dispatch (Medical, Fire or Police) and Telecommunications Instructor designations preferred
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to speak effectively before groups of customers or employees of an organization
• Ability to write reports, business correspondence, and procedure manuals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to maintain an overall positive public relations image
• Available on nights and weekends and is subject to emergency call in

EOE/D/V:
• Tobacco-free.
• Pre-employment background and drug screen required.

REQUIREMENTS [Essential Duties]:
• Receives and dispositions call to the dispatch center by answering calls on radio and phone, and assigning appropriate resources for a high quality of customer service 
• Maintains QA/QI procedures on call intake and disposition and data entry 
• Investigates complaints 
• Provides direction, correction and coaching for other dispatchers, thus assuring high quality of customer service from the dispatch center 
• Prepares QA/QI reports 
• Coordinates the work of the dispatch center by staff scheduling, assigning and reviewing work assignments 
• Provides training to new associates as well as ongoing training for all dispatchers 
• Provides general dispatch center operational oversight by assuring that equipment and supplies are maintained and facilitating maintenance as needed 
• Provides research on equipment and possible funding sources 
• Makes recommendations to Public Safety Administrative staff 
• Assists in handling personnel issues within the dispatch area

How to Apply:
Apply Online.

Communications Manager, Gateway Ambulance - Indianapolis, Indiana

Reports to: Director
FLSA Status:
 Exempt       
Employment Status: Full-time
Business Unit: Ambulance       
Salary Grade:
Gateway Ambulance

Job Summary: 
 The Communications Manager is responsible for directing the daily operations of the Ambulance Dispatch Department ensuring operational efficiency and on time performance.

Essential Functions:
• Manage daily dispatch operations
• Manage on-time performance of ambulance runs
• Assure department is delivering high level of customer service and handle complaints
• Manage communications equipment and PCs
• Perform random telephone audit review
• Prepare bi-weekly payroll edits and associated paperwork
• Prepare bi-weekly schedule for employees
• Record attendance points for street crews and dispatch
• Handle employee discipline within department 
• Interview potential dispatch candidates
• Assist in operations as needed
• Perform duties of EMT as needed

Job Specifications:
• Associates degree
• EMT certification
• 1 year+ experience in EMS field
• 1 year+ in supervisory role
• Certified Emergency Medical Dispatcher (EMD)
• Great verbal and written communication skills
• Ability to make decisions quickly
• Capacity to maintain confidentiality 
• Strong customer service skills

How to Apply:
To apply, please submit resume and internal application to Tracy Wise at twise@procarent.com.
PROCARENT

 

Ambulance Dispatcher, Gateway Ambulance - St. Louis, Missouri

Reports to: Dispatch Team Leader
FLSA Status:
Non-Exempt       
Employment Status: Full-time
Business Unit: Ambulance       
Salary Grade: SG3
Gateway Ambulance
Job Summary:

Receives emergency and non-emergency requests for ambulance service from public and private parties and transmits orders to suitable response units.

Essential Functions:
• Dispatch EMTs and Paramedics to appropriate locations according to customer requests, specifications, or needs
• Notify garage in the event of broken vehicles
• Relay work orders, messages, and information to and from work crews
• Scheduling of ambulance runs (emergent and non-emergent)
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
• Enter information and time/date stamp into electronic dispatching system
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
• Support timely and efficient movement of ambulances according to orders and schedules

Job Specifications:

• EMD certified
• High School diploma or GED
• Customer service skills
• Medical background a plus

How to Apply:
Please visit our website to apply: http://www.procarent.com
PROCARENT

 

Dispatcher, First Responder - Sacramento, California

Job Summary: 

We are currently looking for individuals who have customer service experience and a minimum of 1 year dispatching experience OR 1 year minimum experience working in a high-volume call center. A valid Healthcare Provider CPR card and First AID certification are required.

Knowledge of medical terminology, MediCare, MediCal, and private insurance regulations as related to medical transportation is preferred but we will train the right candidate. Must be able to handle stress and be able to react competently in an emergency situation.

Principle Responsibilities:

  • Handling all emergency and non-emergency phone traffic in a courteous and professional manner
  • Dispatching resources to provide emergency and non-emergency services
  • Giving pre-dispatch/pre-arrival instructions to callers
  • Ensuring that all insurance, eligibility, contract, and authorization information is completed prior to transfer
  • Assisting drivers with on time performance

Please submit a completed application, resume, copies of any certifications, and 3 letters of recommendation by March 11th, 2011. Applications can be found on our website http://www.firstresponder.com/sacramento/employment.htm. Please email completed applications to yvette@firstresponder.com with “dispatch job” in the subject line. Incomplete applications will not be considered. 

Safety Communications Technician - Akron, Ohio

SALARY RANGE: $33,009.60 - $44,158.40
DATE POSTED: 1/11/2011
APPLICATION DEADLINE: 2/4/2011
DATE OF EXAMINATION: To be announced after the closing date. B-0001-00387

CANDIDATES MUST MEET THE FOLLOWING QUALIFICATIONS AND REQUIREMENTS AT THE TIME OF EXAMINATION AND AT THE TIME OF APPOINTMENT.

Job Summary:
City of Akron logo This is public safety communications work in the Police, Fire, and EMS communications center. An employee in this class receives incoming emergency and informational calls and provides prompt and efficient assignment and coordination of safety forces field personnel in response to both emergency and non-emergency requests for service. Operates a LEADS/NCIC terminal and computer workstation entering, retrieving, evaluating and relaying information to field personnel. May be assigned as LEADS/NCIC terminal agency coordinator. Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area and with limited breaks. Maintains alertness, sensitivity and good judgment during periods of prolonged activity in an emergency atmosphere.

Minimum Qualifications:

  • Graduation from an accredited high school or GED and a minimum of one year of paid experience in public safety communications, law enforcement, fire/emergency medical or other intense public contact activity, such as in travel reservations, debt collection, crisis intervention, or responsible customer service work. Currently certified for Emergency Medical Dispatch (EMD) and for LEADS/NCIC terminal operation and usage, or must obtain certifications during probationary period
  • Considerable knowledge of the functions and services of various departments and local agencies serving the community
  • Knowledge of specialized emergency programs and of emergency action plans
  • Ability to accurately type at least 25 words per minute
  • Ability to take charge of conversations, function calmly, tactfully and courteously under emergency and high volume conditions while making accurate and timely responses to various alarms, prompts and requests for service
  • Ability to speak clearly and distinctly with appropriate use of pauses, emphasis and pronunciation
  • Ability to train others in all aspects of the work
  • Skill in carrying out all communications and dispatching activity in relation to public safety operations
  • Skill in establishing and maintaining effective working relationships with other persons. Skill in the timely operations of computer equipment for entering, retrieving and evaluating safety communications information

 

List of essential job functions available upon request.

COMPETITIVE EXAMINATION PROCESS – Open Competitive Only - The selection process will consist of a typing test and a competitive examination with credit for education and experience. Candidates must achieve a minimum of 25 correct words per minute on the typing test in order to participate in the competitive examination. A passing score must be obtained on the competitive examination in order to receive credit for education and experience. TEST WEIGHTS: Competitive Examination 70%, Education 20%, Experience 10%.

COMPETITIVE EXAMINATION PROCESS – Open Promotional Only - The selection process will consist of a typing test and a competitive examination with credit for efficiency and seniority. Candidates must achieve a minimum of 25 correct words per minute on the typing test in order to participate in the competitive examination. A passing score must be obtained on the competitive examination in order to receive credit for efficiency and seniority. TEST WEIGHTS: Competitive Examination 70%, Efficiency 20%, Seniority 10%. PROMOTIONAL EXAMINATIONS SHALL BE LIMITED TO PERMANENT EMPLOYEES IN THE CLASSIFIED SERVICE OF THE CITY OF AKRON WHOSE EXPERIENCE IN THE CLASSIFIED SERVICE MEETS THE QUALIFICATIONS.

SINCE THIS EXAMINATION IS POSTED COMBINED, TWO SEPARATE ELIGIBILITY LISTS WILL BE GENERATED WITH PROMOTIONAL CANDIDATES CONSIDERED BEFORE OPEN CANDIDATES. Residency and Veterans preference points will be awarded in conformance with the Akron City Charter if the candidate achieves a passing score in the competitive process.

How To Apply:
The Civil Service Commission logoApplications may be obtained from the:
Personnel Department
Suite 130 CitiCenter Building
146 S. High Street
Akron, Ohio 44308
Employment@AkronOhio.gov

Open Monday - Friday, 11:00 a.m. to 3:30 p.m., or click here application for examination (2,422k pdf).

Authorization for Release of Information for Employment (1,622k pdf) This release form must be completed and submitted with your application to be considered.

 

Communications Supervisor - Fort Worth, Texas

Company Overview:
MedStar LogoMedStar EMS, the exclusive 911 provider for Fort Worth, Texas and 14 surrounding cities, is currently accepting applications for a Communications Supervisor.  The MedStar Communications Center is accredited by the National Academy of Emergency Dispatch and is equipped with cutting-edge technology, including a deployment monitor system which uses real time data-crunching to make sure our units are in the right place at the right time.

Job Summary:
As a Communications Supervisor, you would be responsible for providing direct supervision to the Communications employees with accountability of all related activity while ensuring compliance with Operations and Communications policies and procedures.

In addition, those in a Supervisor role also participate in the routine operations of the Communication Center including call-taking, dispatching, and radio/phone conversations.

Benefits:
CAAS Accredited logoAlong with highly competitive pay, MedStar offers a comprehensive benefit package including medical, dental, vision, group and supplemental life, and long term disability insurance.  Generous vacation, personal time, holiday pay are also provided.  For retirement, a 401a plan is encouraged with employer contributions up to 7.5%!  A 457 plan is also available.

If you are interested in a career at MedStar EMS, you may apply online at www.medstar.jobs.

 

Communication Center Manager - Fort Lauderdale, Florida

Company Overview:
AMR logoWe need people just like you. At American Medical Response we believe that our team members are our strongest asset. We recognize that our ability to provide superior patient care, great customer service – and to keep our company growing – depends on the continued professional development of our world-class workforce.
Everyday the 18,500 employees of AMR live the promise we make to our patients and customers. We develop caring solutions to serve each community’s unique needs, while maintaining the highest professional standards.
As the nation’s largest private provider of medical transportation services, we offer opportunities for growth and advancement in a variety of career paths. Explore the diverse career opportunities we offer throughout our company, across the country.

Job Summary:
The AMR - Fort Lauderdale Operations is recruiting for a Communication Center Manger. Communications Center Manager responsibilities include:

  • Supervision, coordination and prioritization of all Communications Center activities; the position has the authority to make necessary decisions in lieu of the system status manager
  • Ensuring standards of performance and client needs are met
  • Ensuring contractual requirements are successfully integrated into the daily operations of the Communications Center

Our dispatch center is a 24-hour center which requires supervising hourly employees that generally work days, evenings, weekends and holidays. Annual salary range for this position is $50K - $82K (Dependent upon experience). 

Qualifications:
A BS/BA degree in Business or related field is desired, a minimum three years experience within a high profile EMS system is required. Certifications, NAED EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training are preferred.

To view the full announcement of this exciting opportunity and apply online with American Medical Response please visit the AMR Website: http://www.amr.net/Careers/Search-Jobs.aspx or the CareerBuilder website:  http://www.careerbuilder.com/

 


Part-time Emergency Dispatchers  - City of Cuyahoga Falls, Ohio

 

The City of Cuyahoga Falls, Ohio is currently seeking mature and dependable individuals for the position of Emergency Dispatcher. Prior experience as an emergency dispatcher or in a related field is strongly preferred. Candidates must also possess the ability to handle extremely stressful events and evaluate complex situations quickly in order to process information and give instructions. Starting pay is up to $20/hour, depending on experience. Part-time employees will be considered for full-time positions when full-time openings occur. For more information, a complete job description, and a downloadable application, visit www.cityofcf.com and click on the Positions Available link.

 

Biomedical Research Analyst  - Salt Lake City, Utah

Formulate and apply biomedical/biostatistical informatics tools to develop and analyze public health prehospital emergency medical dispatch/care data. Direct and manage medical dispatch databases. Develop and implement biostatistical analytical programs using STATA scientific software. Create study protocols and perform scientific data analysis. Prepare and publish research findings.

Requires M.S. Degree in Biomedical Informatics/equivalent, plus 2 years experience in job offered. Working knowledge of STATA and ProQA software.

Send Qualified Resumes to:
Kristy Owen, H.R. Administrator
Medical Priority Consulting, Inc.
139 E. South Temple, Suite 500
Salt Lake City, Utah 84111-1103

 

 

Allina Hospitals & Clinics - Allina Medical Transportation  - Minnesota and Western Wisconsin

Ambulance Dispatcher - Job Id #419060

Who Cares? We Do!
. . . for our patients, our communities, and each other - Allina Hospitals & Clinics!

Located in Minnesota and Western Wisconsin, we are a not-for-profit system of hospitals, clinics and other health care services, united in caring for our patients - with unparalleled talent, knowledge and technology; caring for our communities - through collaborative efforts to promote stewardship, compassion and wellness; and caring for each other - in an environment that puts patients first and helps passionate people excel. This is what makes Allina unique. Won't you join us?

Allina Medical Transportation (AMT), with nearly 50,000 ambulance calls each year, is a regional leader in providing state-of-the art emergency and medical transport services. Both emergency and non-emergency medical transportation are provided in seven counties, encompassing nearly 80 Minnesota communities and reaching more than 750,000 people.

Responsibilities:

  • 911 emergency medical call taking and dispatching of ambulances

Qualifications:

  • High school graduate or GED equivalent
  • Emergency Medical Dispatch Certificate required
  • Excellent geographic knowledge of the Twin Cities area
  • 2 years of EMS dispatch experience preferred
  • Ability to make critical decisions without specific guidance
  • Multiphone line and 800 MHz radio experience preferred
  • Multitasking and excellent customer service skills required

Pay, Benefits & Work Schedule:
Full time position (40 hours per week)
Day, Evening, Night shifts
Every other weekend
L167 contract
Pay is $18.35

We have a place for you at Allina Hospitals & Clinics. If you are interested in becoming part of our award winning team of professionals, please visit our website at www.allina.com/jobs to apply online, enter job opening id #419060 in the advanced search area.

Allina is proud to offer highly competitive salaries and comprehensive benefits that include a 401(k)/403(b), tuition reimbursement, day care reimbursement accounts, banking services and much, much more.

 

Communications Specialist, Children's Healthcare of Atlanta - Georgia

 

Are you strong enough to care enough? Children's Healthcare of Atlanta is one of the nation's leading pediatric care providers. We are among the Top 10 Best Children's Hospitals, according to Parent magazine, and we have made Fortune magazine's "100 Best Companies to Work For" five years running.

To make our system even stronger, we look for talented individuals who proactively support the efforts that ensure delivery of safe patient care and services. We have an excellent opportunity available for a strong leader and EMS traffic coordinator.

Job Description:
As Communications Specialist, you will coordinate air and ground transport calls, and provide direction on incoming patient transports.

Essential Duties:

  • Operate two-way radio, computer database, mapping systems and related equipment in support of air medical and ground-based patient transport services
  • Respond and dispatch transport teams
  • Triage transport requests and prioritize incoming calls
  • Receive incoming calls and set up teleconferences with medical team
  • Assist in training and orientation of communications specialists

Qualifications:

  • Minimum of one year of dispatch center experience, handling EMS traffic or equivalent experience in a healthcare business environment
  • Current GA licensure as an EMT or Paramedic; National Registry preferred
  • BLS certification (ACLS certification also required for paramedics)
  • Knowledge of medical terminology
  • Data entry, word processing and basic math skills

For more information and to apply, please click on the 'Apply Now' button below.

Children's Healthcare of Atlanta is an equal opportunity employer.

 

CenterPoint Energy Dispatcher 1 - Shreveport, Louisiana

CenterPoint Energy is seeking a Dispatcher I for our Shreveport, LA work location. There are 4 open positions. In this position, you will monitor and dispatch work orders to field personnel; provide communication between customer service representatives and field personnel. You will also receive and dispatch emergency calls.

To qualify, a high school diploma or equivalent knowledge of English and Math is required (GED acceptable).

Requires one year experience with SAP or a mobile data dispatching system and a minimum of one year experience in/or supporting gas distribution operations or a minimum of one year of equivalent dispatching experience.

This is a DOT safety-sensitive position. Drug testing and background checks are required.

CenterPoint Energy offers a competitive salary and benefits package. Please visit http://www.centerpointenergy.com/careers to view details (Job # 0082-4378). Must apply on-line to be considered.



EOE