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Performance Standards 10th Edition

Standards 10 is our latest set of performance requirements for police, fire, and medical emergency calltaking. These requirements are now integrated into AQUA 7 Ascent and used to review recorded emergency calls for quality. Together, Standards 10 and AQUA 7 Ascent represent a new era of case review and quality management, focusing on overall performance, not just deviations.

With Standards 10, the IAED is introducing a strengths-based approach to case review feedback, intended to facilitate a more positive QA/QI process. The latest standards are shorter, clearer, and fully integrated, so calls can be reviewed more accurately and quickly. Plus, utilizing our research-supported random and focused reviews, the latest standards reduce the number of cases required for review in most agencies.

We’re Elevating Our Approach!
The goal of Standards 10 is to elevate the process, raising QA/QI to a higher level. ED-Qs can work more efficiently, highlight positives, and increase the accuracy of their reviews. Emergency dispatchers can now be recognized for correct and even exemplary work. And agency leaders now have the advantage of AQUA data for system improvement, without demoralizing their staff by focusing exclusively on errors.

A Welcome Change
Standards 10 is the result of over two years of feedback and evaluation. Based on member input, and with approval of the Council of Standards, the IAED has updated its approach to a strengths-based system. Traditionally negative and painful, the QI process is becoming more positive, effective, and streamlined.

KEY DETAILS
-    Performance requirements are simplified and streamlined.
-    The focus is now on performance, not deviations.
-    Based on research, fewer cases need to be reviewed.
-    Standards 10 is built in to AQUA 7 Ascent for a faster and easier case review process.
-    ED-Qs and agency leaders can focus on improving system performance.
-    ED-Qs are now looking for exemplary calls that can be given exemplary status.
-    INSIGNIFICANT errors are a thing of the past.

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