Fee: $190.00

Date: Tuesday, April 17 - Tuesday, April 17

Time: 8:30 AM - 5:30 PM

Instructor: Leslie Whitham, Tracy Deitschman

Service and staff empowerment are two key factors organizations like Marriott and Disney World have in common. How do we encourage people to have a spirit to serve and still follow the protocols within our profession? What are ways we can take the robotic edge off of our voices and blend pre-arrival compliance and spectacular service? Let the PSTC team share ideas on compliance, complacency avoidance, risk management, and instilling true service. This class is designed for anyone from line-level to management. Attendees will walk away with tools they can use plus ideas for improving Q scores and customer satisfaction.