NAED Workshops
ACE Reception
Fee: $0.00
Date: Thursday, April 19 - Thursday, April 19
Time: 6:30 PM - 8:00 PM
Instructor:
Accreditation Workshop
Fee: $95.00
Date: Tuesday, April 17 - Tuesday, April 17
Time: 1:30 PM - 5:30 PM
Instructor: Carlynn Page
"We are what we repeatedly do. Excellence then is not an act but a habit." -Aristotle
Why shoot for ACE status? This ACE communications center manager put it best:
"The difference in our center since becoming an ACE is like day and night. Morale is up. Recognition in the community is up. Productivity is up. Compliance is second nature. Turnover is down. It's one of the best investments of time we ever made."
ACE status ingrains pursuit of excellence into your organization's culture and ensures that your center gets the most out of the Priority Dispatch System. ACE brings specific, tangible benefits to centers of all sizes. Come learn about these benefits and discover the steps (including initial self-assessments) necessary to apply for or renew ACE accreditation and effective ways to meet those requirements.
Presenter Carlynn Page, NAED associate director, will review accreditation applications and offer advice on how to take your team to the ACE level.
Data Mining 101
Fee: $95.00
Date: Tuesday, April 17 - Tuesday, April 17
Time: 8:30 AM - 12:30 PM
Instructor: Chip Hlavacek
ProQA and AQUA users will learn how to use the integrated reporting tools, with a quick overview of the existing ProQA 3.4 Reports and an in depth review of the Paramount Reports Module with its new filtering tool. Automated data-processing power, that can be used to improve the efficiency and effectiveness of their calltakers' overall performance. Retrieving this data and turning it into useful information may seem daunting, but it doesn't have to be!
Data Mining 201
Fee: $95.00
Date: Tuesday, April 17 - Tuesday, April 17
Time: 1:30 PM - 5:30 PM
Instructor: Chip Hlavacek
For those that are ready to go beyond the novice stage and learn how to get more from their ProQA and AQUA data, this session will take you beyond reporting and into data mining using Excel, Access, and even SQL. It will cover automating processes to backup and/or export ProQA data that can then be combined with CAD or GIS data. Using other tools like Crystal Reports, SQL, etc., you can then get a total call center picture.
Executive Workshop
Fee: $95.00
Date: Tuesday, April 17 - Tuesday, April 17
Time: 8:30 AM - 12:30 PM
Instructor: Jerry Overton, Mike Thompson
This strategic orientation to the Priority Dispatch System is for managers, directors, chiefs, medical directors, and others involved in 9-1-1 center leadership (NOT for line dispatchers). Attendees will be introduced to fundamental Priority Dispatch System concepts and the National Academies of Emergency Dispatch's role in establishing standards, certifying dispatchers, and updating the protocols. Come explore the scientific evidence on which the system is based, see how it's best used, and find out the difference a quality-improvement process will make. Participants will have a new appreciation for the critical relationship between the emergency communications center and the entire public safety system. We'll begin with a discussion of time-proven EMD concepts for conserving resources and improving patient care, and then learn how these concepts work equally well for fire and police dispatching.
