Certification: Communication Center Manager Course

Communication Center Manager (CCM) Spring Course

  • Online session begins: February 5
  • On-site week 1: March 4-9
  • On-site week 2: May 6-11
  • Location: Embassy Suites KCI Airport, 7640 NW Tiffany Springs Parkway, Kansas City, MO 64153 | 816-891-7788

Both online and On-site sessions are required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested but not required.)

REGISTER BY December 18, 2017 AND SAVE $200

CCM Course  ($2,310-Early) ($2,510-Regular)
ACE Organization* ($2,195-Early) ($2,385-Regular)

ACE registrants receive a 5% discount off the cost of the course – subject to verification. Enter discount code ACE2018 on the payment page.
*Must be paid in full by December 18, 2017 to receive early pricing.

Register Now

The Communication Center Manager (CCM) Course is a one‑of‑a‑kind program that presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center. CCM is structured as an accelerated program designed to deliver minimum time investment with maximum results. Our small class sizes allow motivated individuals to come together for two dynamic and separate weeks of education and training. A tight‑knit group of up to 40 students progresses through the program together, interacting and working on projects as members of a team. Just as important in the process is building a lifelong network of peers and colleagues.

CCM provides a comprehensive foundation of management/leadership theory, and practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.

The faculty includes experts in the art and science of management/leadership as well as guest speakers from the IAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, Ph.D.; Anthony Minge, Ed.D.; David E. Nelson, DMin; and Jennifer Kirkland. 

CCM graduates are recognized at the IAED’s annual NAVIGATOR conference, held each spring. (Graduates who attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.

“The CCM course gave me the opportunity to be with like‑minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communication center and want to stretch yourself personally and intellectually, this course is for you.”

–Tom Somers, Los Angeles Fire Department, CCM Graduate

Registration/Hotel Information

The CCM Program will be held at the Embassy Suites KCI airport. Refer to “Fitch & Associates” when making your reservation to receive the discounted room rate of $129 per night. Reservations can be made by calling the hotel directly at 816-891-7788 or online (see links below). Room block expires February 12 for week one and April 16 for week two. Discounted rate cannot be guaranteed after this date.The room block fills up quickly so please make your reservations asap.

Week 1 link-  http://group.embassysuites.com/ASM-CCM

Week 2 link-  http://group.embassysuites.com/ASM-CCM-May2018


Program tuition is $2,310. A late fee of $200 will be charged for registrations after December 18, 2017 (ACE registrants will receive a 5% discount off of the cost of the course – subject to verification). Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey and complimentary Navigator passport (valued at $450). Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested (not required) for the course. To ensure individual attention, the CCM Program is limited to 40 participants. For additional information contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or sconroy@fitchassoc.comProgram reaches capacity quickly; secure your place today!

Cancellation Policy

Cancellations received prior to December 18, 2017 are subject to a $250 service charge. Cancellations received thereafter and “no shows” are subject to the full conference registration fee. The registration fee may be applied one-time to the next scheduled CCM program and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to: Fitch & Associates by fax (816.431.2653) or by email (sconroy@fitchassoc.com).

More information is available by calling Sharon Conroy at 816‑431‑2600 or visiting the Fitch & Associates website