Certification: Communication Center Manager Course

Communication Center Manager (CCM) Fall Course

  • Online session begins: August 21
  • On-site week 1: September 17-22
  • On-site week 2: November 5-10
  • Location: Embassy Suites
  • 7750 Briaridge NW I-10 | San Antonio, TX 78230 | 210-340-5421

Both online and On-site sessions are required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested but not required.)


CCM Course  ($2,310-Early) ($2,510-Regular)
ACE Organization* ($2,195-Early) ($2,385-Regular)

*ACE registrants receive a 5 percent discount off of the cost of the course—subject to verification.
Enter discount code ACE2017 on the payment page.

Register Now

The Communication Center Manager (CCM) Course is a one‑of‑a‑kind program that presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center. CCM is structured as an accelerated program designed to deliver minimum time investment with maximum results. Our small class sizes allow motivated individuals to come together for two dynamic and separate weeks of education and training. A tight‑knit group of up to 40 students progresses through the program together, interacting and working on projects as members of a team. Just as important in the process is building a lifelong network of peers and colleagues.

CCM provides a comprehensive foundation of management/leadership theory, and practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.

The faculty includes experts in the art and science of management/leadership as well as guest speakers from the IAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, Ph.D.; Anthony Minge, Ed.D.; David E. Nelson, DMin; and Jennifer Kirkland. 

CCM graduates are recognized at the IAED’s annual NAVIGATOR conference, held each spring. (Graduates who attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.

“The CCM course gave me the opportunity to be with like‑minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communication center and want to stretch yourself personally and intellectually, this course is for you.”

–Tom Somers, Los Angeles Fire Department, CCM Graduate

Registration/Hotel Information

The CCM Fall 2017 Program will be held at the Embassy Suites in San Antonio, Texas. The discounted CCM room rate is $119 per night. Reservations for the first onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA1” to receive the discounted rate. Reservations for the second onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA2” to receive the discounted rate. Room block expires August 18 for week one and October 13 for week two. The discounted rate cannot be guaranteed after this date.

Week 1 link- http://embassysuites.hilton.com/en/es/groups/personalized/S/SATBRES-FA1-20170916/index.jhtml

Week 2 link-http://embassysuites.hilton.com/en/es/groups/personalized/S/SATBRES-FA2-20171104/index.jhtml


Program tuition is $2,310. A late fee of $200 will be charged for registrations after July 10, 2017 (ACE registrants will receive a 5 percent discount off of the cost of the course—subject to verification). Tuition includes the live and online faculty sessions, materials, a workstyle profile and 360 survey, and complimentary NAVIGATOR passport (valued at $450). A laptop with Wi‑Fi, PDF reader, and Office Productivity Suite is highly suggested (not required) for the course. To ensure individual attention, the CCM Program is limited to 40 participants. For additional information contact Sharon Conroy, Fitch & Associates, at 816‑431‑2600 or by email at sconroy@fitchassoc.comProgram reaches capacity quickly; secure your place today!

Cancellation Policy

Cancellations received prior to July 10, 2017, are subject to a $250 service charge. Cancellations received thereafter, and “no‑shows” are subject to the full conference registration fee. The registration fee may be applied one time to the next scheduled CCM program, and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to Fitch & Associates by fax (816‑431‑2653) or by email (sconroy@fitchassoc.com).

More information is available by calling Sharon Conroy at 816‑431‑2600 or visiting the Fitch & Associates website