Certification: Communication Center Manager Course

Communication Center Manager (CCM) Fall Course

  • Online session begins:  July 16
  • On-site week 1: August 19-24
  • On-site week 2: October 7-12
  • Location:  Embassy Suites NW I-10, 7750 Briaridge, San Antonio, TX 78230 | 210-340-5421

Both online and On-site sessions are required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested but not required.)

REGISTER BY December 18, 2017 AND SAVE $200

CCM Course  ($2,310-Early) ($2,510-Regular)
ACE Organization* ($2,195-Early) ($2,385-Regular)

ACE registrants receive a 5% discount off the cost of the course – subject to verification. Enter discount code ACE2018 on the payment page.
*Must be paid in full by December 18, 2018 to receive early pricing.

Register Now

The Communication Center Manager (CCM) Course is a one‑of‑a‑kind program that presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center. CCM is structured as an accelerated program designed to deliver minimum time investment with maximum results. Our small class sizes allow motivated individuals to come together for two dynamic and separate weeks of education and training. A tight‑knit group of up to 40 students progresses through the program together, interacting and working on projects as members of a team. Just as important in the process is building a lifelong network of peers and colleagues.

CCM provides a comprehensive foundation of management/leadership theory, and practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.

The faculty includes experts in the art and science of management/leadership as well as guest speakers from the IAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, Ph.D.; Anthony Minge, Ed.D.; David E. Nelson, DMin; and Jennifer Kirkland. 

CCM graduates are recognized at the IAED’s annual NAVIGATOR conference, held each spring. (Graduates who attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.

“The CCM course gave me the opportunity to be with like‑minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communication center and want to stretch yourself personally and intellectually, this course is for you.”

–Tom Somers, Los Angeles Fire Department, CCM Graduate

Registration/Hotel Information

Each onsite week begins Sunday at 8:00 am and runs through Friday 3:00 pm. You will need to arrive on Saturday. The CCM Program will be held at the Embassy Suites in San Antonio, Texas. The discounted CCM room rate is $119 per night. Reservations for the first onsite week can be made online or by calling the hotel directly at 210-340-5421 and using group code “FA1” to receive the discounted rate. Reservations for the second onsite week can be made online or by calling the hotel directly at 210-340-5421 and using group code “FA2” to receive the discounted rate. Room block expires July 20 for week one and September 7 for week two. Discounted rate cannot be guaranteed after these dates.

Week 1 link-  http://group.embassysuites.com/ASM-CCM-1

Week 2 link-  http://group.embassysuites.com/ASM-CCM-2


Program tuition is $2,310. A late fee of $200 will be charged for registrations after December 18, 2017 (ACE registrants will receive a 5% discount off of the cost of the course – subject to verification). Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey and complimentary Navigator passport (valued at $450). Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested (not required) for the course. To ensure individual attention, the CCM Program is limited to 40 participants. For additional information contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or sconroy@fitchassoc.comProgram reaches capacity quickly; secure your place today!

Cancellation Policy

Cancellations received prior to  June 4, 2018 are subject to a $250 service charge. Cancellations received thereafter and “no shows” are subject to the full conference registration fee. The registration fee may be applied one-time to the next scheduled CCM program and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to: Fitch & Associates by fax (816.431.2653) or by email (sconroy@fitchassoc.com).

More information is available by calling Sharon Conroy at 816‑431‑2600 or visiting the Fitch & Associates website